Reference

Legal terms built around your account

We've shaped our legal framework around how you deposit, play and withdraw. Every transaction you make through DANA, OVO, GoPay or QRIS is protected by the same verification…

Account protection verifiedData handling transparentWithdrawal security checked
shio tabel Legal terms built around your account
SPEAK TO US

How to reach our legal and compliance team

Our support team handles legal inquiries during business hours, and our compliance officer reviews formal requests within five working days. You can contact us through live chat in the lobby, by email, or through your account settings. Players in Bandung, Medan and across Indonesia use the same channels; response times are consistent regardless of your location. We keep a record of every legal request you make so we can track changes to your account or data.

Team online

Live chat in lobby

Open the help icon in the bottom-right corner of your lobby to reach our support team. Available during market hours when live tables are running.

Compliance email

Send formal legal requests to our compliance team. Include your account ID and a clear description of your inquiry.

Account settings

Use the 'Legal requests' section in your account to file data-access or account-history requests. We process these within five working days.

HOW WE PROTECT YOU

Data handling, security and your rights

Your account data is encrypted from the moment you enter your password. Every deposit confirmation and withdrawal verification is stored separately from your betting history to prevent unauthorized access.

Encryption standard

All account activity uses 256-bit SSL encryption. Your deposit details and withdrawal requests are protected by the same standard as bank-grade transfers.

Payment verification

DANA, OVO, GoPay and QRIS deposits are verified against your bank's records within 60 seconds. Withdrawals require a second confirmation from your registered payment method.

Data retention policy

We keep your betting history for one year after account closure. Personal data is retained only as long as needed for regulatory compliance and fraud prevention.

Access your data

Request a complete copy of your account data through the legal-requests section in settings. We respond within five working days with all records we hold.

Correct or delete

Found incorrect information? Request corrections or deletion through your account. We'll verify your request and update or remove data where local law permits.

Dispute a transaction

If a deposit, withdrawal or bet does not appear on your account, contact us with your transaction ID. We investigate all disputes within three working days.

Your legal rights and account questions

Players often ask us about data privacy, account verification and what happens if they want to change their details or close their account. We've listed the most common queries here. If you don't see your question, use the legal-requests section in your account settings or contact our compliance team through live chat.

We collect your name, date of birth, email, phone number and payment method details. These are required for account verification and regulatory compliance. We also track your deposit history, betting activity and withdrawal requests. This data is encrypted and stored separately from any third-party systems.

When you deposit, your payment method is matched against your account name and registered phone number. The transaction is cross-checked with your bank's records within 60 seconds. If there's a mismatch, the deposit is held pending manual review by our compliance team.

Yes. Go to your account settings, select 'Legal requests', and choose 'Data access'. We'll send you a complete file of your personal data, betting history and all transactions within five working days of your request.

Your account data is retained for one year after closure for regulatory and fraud-prevention purposes. After one year, personal details are anonymized and betting history is archived separately. You can request earlier deletion where local law permits.

Only you can reset your password using the email or phone number registered to your account. Our support team never has access to your password and cannot reset it for you. If you can't access your registered email, contact us to verify your identity through payment records.

Yes. All withdrawal requests are verified against your registered payment method before processing. If you dispute a withdrawal, we investigate using your transaction ID and payment records. Disputes are resolved within three working days.

You can update your email and phone number directly in account settings. Changes to your registered name or payment method require identity verification. Submit these requests through the legal-requests section and we'll guide you through verification within five working days.